Returns & Exchanges

We want you to love how you look. If something isn't right, we're here to help — and your rights under UAE consumer-protection law are always protected.

In person, at our branches

All exchanges and returns are handled in person at either Mario Barutti branch. We don't offer return shipping or collection — bring your item to the nearest store and our team will take care of it. Message us on WhatsApp +971 56 148 8776 and we'll point you to the nearest branch.

Change of mind — exchange or store credit

If you simply change your mind, we offer an exchange or store credit (rather than a cash refund) on items returned unworn, unwashed and in original condition with tags attached, within 7 days of delivery.

Faulty, damaged or incorrect items

If an item arrives defective, damaged, or not as described, your statutory rights under UAE law apply — bring it to either branch within 7 days of delivery and we'll arrange a repair, replacement or refund. This right cannot be waived.

Alterations can often fix the fit

Many fit issues can be solved by our master tailors at our Dubai atelier rather than returning the garment. Alterations are a paid tailoring service, quoted in advance before any work begins.

Personalised or made-to-order pieces can't be exchanged unless faulty.

For full details see our Exchange Policy and Refund Policy.